Appointments
Who do I see?
Overview of Appointment System for GP's and Advanced Practitioners
As demand increases it is more important than ever that we allocate appointments based on clinical need. Therefore all appointment requests from patients to see a GP or Advanced Practitioner will now be made via completing a patient triage form, this form is available for patient to complete themselves via our website/NHS app or from our telephone options. If patients are unable to complete the form themselves, this can be completed by our reception staff by contacting the surgery via telephone or by attending the surgery in person.
All completed patient triage forms will be reviewed by our clinical team within the same day core hours. The team will determine:
- Who the right person / service is to deal with your concerns
- The right timescales in which you need to be seen
- The right mode in which you need to be seen i.e. telephone / face to face
Routine and Urgent Appointments
Urgent and Routine appointments can be requested via completing our patient triage form. To complete this form, please see below option:
- Visit our website home page or via the NHS App
- Selecting option 2 on our telephone welcome message
- Contacting the surgery via telephone or face to face Monday to Friday between 8am – 6:30 pm, where our reception team will be happy to complete the triage form on your behalf
Please note that each appointment is for one person and one medical condition.
Patients arriving more than 10 minutes late may not be seen and could be asked to make another appointment.
Cancelling your appointment
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the appointment to someone else.
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- Contact us via telephone or face to face Monday to Friday from 8am – 6:30pm
- reply CANCEL to your appointment reminder text message
Extended Access hours
GP practices now have access to evening and weekend appointments across 6 hubs based in Rotherham
These appointments cover a mixture of routine and same day appointments and will be offered as part of the surgery triage service depending on availability.
The hubs will have appointments with any one or more of the following clinicians. GP, Advanced Nurse Practitioner, Practice Nurse and Health Care Assistant. The receptionist/triage staff at the practice will help to direct you to the right appointment type.
The Hub Surgeries are held at the following Locations:
- Blyth Road Surgery ( Blyth Road, Maltby, Rotherham, S66 8JD)
- Broom Lane Surgery (Broom Ln, Rotherham S60 3EW)
- High Street Surgery ( High Street, Rawmarsh, Rotherham, S62 6LW)
- Rawmarsh Health Centre ( Barbers Avenue, Rawmarsh, Rotherham, S6S 6AE)
- Morthen Road Surgery ( 2 Morthen Road, Wickersley, Rotherham, S66 1EU)
- Treeton Medical Centre (10 Arudel Street, Rotherham, S60 5PW)
Home Visits
If you are housebound and need to be seen, Please contact the surgery to request a home visit. It is helpful if you phone the practice as early in the day as possible.
